Shipping and Delivery

How long does delivery take?
Orders are normally dispatched within 48 hours, and take between 1- 2 weeks to be delivered. Please allow an additional week as we often have very busy periods, and there are also international delivery delays that are out of our control.

How can I track my order?
After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email and someone will assist you.

What if my order is lost or damaged?
We will happily refund lost orders free of charge.

Do you deliver orders to my country?
We deliver to the majority of countries around the world. If there are any issues, we will contact you directly.

Are all of the products in my order sent together?
Products are occasionally sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centres.

OTHER QUESTIONS
Please use our Contact Form or email support@fishluk.com.